Extend your internal IT team with specialists who help you scale, secure, and solve faster.
Many companies hire internal IT staff to keep technology secure, operational, and reliable. Even with those teams, IT tasks can pile up and overwhelm. You can support your existing IT by supplementing their efforts with an outsourced MSP.
This gives you a strategic ally for your technology. Embracing a hybrid service model, in-house and outsourced IT can collaborate to share responsibilities to give you the best of both worlds.
Co-managed IT can come in many shapes and sizes, conforming to how your business runs. Customization is key, but a few ideas can paint a picture.
Your team can handle day-to-day tasks and company-specific roles while your MSP provides specialized support. The MSP can handle tasks related to cybersecurity, cloud management, and 24/7 monitoring while the in-house team handles hardware management and upgrade scheduling.
The possibilities are endless, but the advantages are clear. Wherever in-house IT feels overstretched, your MSP can fill in the gaps.
Choosing between in-house and outsourced IT can be difficult because of the extreme pros and cons. Co-managed IT gets to pick and choose those pros and cons, netting amazing benefits for your IT outlook.
Ensure business continuity with support during staff turnover, clear accountability for third-party vendors, and thorough documentation of your systems and processes.
Outsourced tech support can bring in specialities that might otherwise be difficult to recruit — enhancing your access to industry-leading security.
Internal IT can struggle to scale with business demands. Your MSP can build for scale and prevent growth from overwhelming your team and causing burnout.
Overtime is expensive, and overnight IT support can cost a fortune. Your MSP can offload and minimize those costs, giving you more total support without breaking the bank.
Some advanced tools are cost-prohibitive for the scope of your internal team. Your MSP might be able to justify such costs and give your teams access to powerful tools that are otherwise out of reach.
Divided responsibilities allow both your internal teams and MSP to optimize issue resolution, leading to better times across all issues.
Your MSP works with other businesses in your industry. This broadens their experience and leads to new insights you might otherwise miss.
One-size-fits-all does not work with co-managed IT support. That said, a sample breakdown of responsibilities can highlight the division of responsibilities and help you see ways to optimize support between your two resources.
| Category | MSP Partner | Internal IT Team |
|---|---|---|
| User Support | Remote helpdesk, ticket overflow, after-hours support | Onsite issues, employee onboarding, and offboarding |
| Infrastructure Management | Cloud services, backup management, patching | Physical hardware maintenance and network configuration |
| Cybersecurity | Threat detection, compliance audits, vulnerability scans | Enforce internal policies and employee training |
| Strategic Planning | Consulting and vendor evaluations | Align IT goals with objectives |
| Tools and Software | License optimization, updates, troubleshooting | Manage line-of-business apps |
Looking to strengthen your IT team without adding headcount? See how co-managed support gives you the skills, coverage, and capacity you’re missing.
Think about how difficult it often is to get your own IT operation up and running.
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